Dear Ray

I am writing this letter to express my deepest appreciation for the work you did for us in the aftermath of a fire at a restaurant in one of our shopping centers.

This claim could not have gone smoother. Settling this claim would have been a daunting task for me. It would require time from my daily schedule that I just don’t have. I own and manage over 600,000 square feet of commercial and residential rental space. Your handling of all of the claim details including your interfacing with other affected tenants in the center allowed me to concentrate on running my business.

It is one thing to experience a property having a fire; picking up the pieces and returning to normal is an entirely different experience and a major challenge which I was not prepared for. If I had tried to settle this claim myself, I would have been navigating in “uncharted waters”. I would have had to devote a significant amount of my time for weeks or months to an issue which you handled for me without a glitch. Your handling of the claim not only saved me time; I’m confident that you obtained a settlement on my behalf that was FAIRER than I would have gotten on my own.

You explained that you had developed a plan and strategy for my claim from the first days after the fire. It was a pleasure to observe you implement the plan and bring my claim to a successful conclusion.

I strongly recommend your services to anyone in the position I was in. You made settling this claim much easier than I anticipated it would be. I will surely call upon you again should a future need arise.